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Some #GrammarDay Advice for PR Pros

A catastrophic apostrophic event.

A catastrophic, apostrophic event.

Happy Grammar Day, everyone! Each semester, on the first class, I give my students some writing advice that we PR pros need to remember too:

  1. Keep it short and sweet. Whether you write for businesses or consumers, remember that they are busy and easily distracted.
  2. When in doubt, refer to the AP Stylebook, the closest thing to a textbook in my class.
  3. Proof it! Read it aloud before you print and submit it. I’ve caught so many horrible but hard-to-find press release errors this way.
  4. Prove it! Back up any bold claims with data or citations. “People say?” Which people?
  5. Structure your work. Section headers, bullets and other typographic techniques help you organize your thoughts and make it easier to read as well.
  6. Remember the Rule of Three:
    • Tell ‘em what you’re gonna tell ‘em
    • Tell ‘em
    • Tell ‘em what you told ‘em
  7. Less is more (to a point)! “I would have written a shorter letter, but I did not have the time.” — Attributed to Blaise Pascal and many others. I delete a lot of uses of “to be” and “to have” — “is” and “has” are weak words, and they are often (though not always) passive. (And yes, I used the verb “to be” to criticize my use of “to be.”)
  8. That said, beware of pronouns. What is “it”? Who are “they”? If there’s any chance of confusion, use (don’t utilize) the noun, not the pronoun.
  9. Agreement is imperative:
    • Tenses should agree
    • Plurality should agree
    • Subjects, objects and pronouns should agree
  10. Don’t switch grammatical person or narrative mode mid-stream. If you start with the “I,” end with the “I.”
  11. Keep your sentences and lists in order. Use parallel construction.
  12. Seriously: learn the difference between periods, commas, semicolons, dashes and other sentence structural devices. Sorry to be this way, but you’re using them wrong!
  13. Companies are singular, but data and media are plural. I don’t like it either, but deal with it.

So please, march forth and use grammar properly! And enjoy your Grammar Day!

Oreo’s Tasty #Dunkinthedark Tweet: Deeper than cream filling

Millions were spent on Super Bowl advertising and in reality, it all comes down to a Tweet. That’s how Kai Ryssdal portrayed the well-shared tweet from Oreo during the Super Bowl in which the cookie’s branding people jumped on the Superdome blackout, saying “you can dunk in the dark.”

But to call this simply a tweet misses the point. Around the same time, Audi tweeted that it was sending Mercedes Benz some LEDs, a reference to the battle of the lights between the two premium brands. Certainly both were good pieces of content on their own, but Oreo was retweeted nearly 16,000 times while Audi got about 9600. Then there is the follow-on publicity, in which Oreo came out the real winner.

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Press Releases Aren’t Dead! But We Should Bury Some Myths

Just because we don't type on a typewriter, doesn't mean typing is dead. Photo from geoftheref on Flickr

Just because we don’t type on a typewriter, doesn’t mean typing is dead. Photo from geoftheref on Flickr

I’m tired of hearing that the press release is dead. Sure, it was a great meme in 2006 and it spawned great discussions about a social media release or the press release of the future, but those discussions are over and here’s the fact: press releases aren’t going anywhere. In reality, a release is just a way to distribute content. It’s part of the process, but not your ONLY process.

The problem lies not in how press releases are written or what they do, but in our perception of what they can accomplish.

When we talk with clients about their news we discuss “news flow” not “releases,” because news and information can take different forms. That doesn’t mean we reject all releases. They have a place, but we need to understand that place and how they help a broader influencer relations program.

Here are 5 myths about the lowly press release:

  1. Reporters clamor to read your latest release: Most people think “oh, I’ll just put a press release on “the wire” and reporters will beat a path to my door.” That’s just flat out wrong. Most reporters never look at “the wire” and few will read a release that’s simply sent to them. That doesn’t mean it’s worthless. During our pitch process many reporters still ask for the release as a starting point for their story. They then add in some interviews, research on competitors and bring up past stories. You know, all the really hard work. So the release plays a role, no matter how small.
  2. Outreach begins with the release: In reality a release is the last part of a news process that begins weeks or months prior with messaging and planning. By the time the release hits the wire your PR team should already have spoken with the key journalists telling them what’s coming. Not all journalists are going to be interested for a variety of reasons (some don’t want news that will be shared widely, others don’t like to sit on information) but at the very least use the news to start a conversation.
  3. All our news is super important: Not all information is equal. That personnel announcement may mean a lot to the mom of the VP you just hired, but unless you just stole a huge, important player from Google, TechCrunch probably isn’t going to care. The question you have is whether to spend the money to put the release out on the wire service or just post it on your site.
  4. The “release” is the only way to get “news” to the public: Another strategy is to only put out important news as a release but put the rest on your corporate blog. Have a small feature coming out? Put the product manager to work on the blog post. Have a long list of minor features in an otherwise major release.
  5. A release is only good for getting: Why put out a release on “the wire” if it’s not going to be read by the top reporters? One reason: SEO. For many of our clients release distribution is more about SEO and Google Alert pickup than it is about gaining news coverage.

The biggest tip is to find yourself a good writer and let them have at it. While the release itself may not get all the big news coverage you want, some of the language could come up in stories. If it’s vague or somewhat confusing, then reporters have a tough time getting your story right.

Also, releases tend to be archived on your own site so they reflect on you.

Who Killed Journalism? You Did

We’re easy targets, those of us in the PR field. It’s easy to say that we’re slimy, dumb and get in the way of good journalism. Over my PR career I’ve worked with my share of morons and liars.

But not all of those were in PR, many were also in journalism. Many were also in technology. Many were in printing. Many were in auto repair or many were investors.

Yes, morons and liars are everywhere.

So when an unnamed PR pro writes that many PR folks really aren’t that good, he’s right. But he’s also just enjoying the fact that PR people are an easy target. Why? Because really, we shouldn’t exist.

Let me explain: the theory goes that if you have a good product or a good story, then you’ll get exposure. People who report the news will find you, they’ll do the digging and the work to grab the important nuggets of information and present those to you.

You believe that? Really? Are you sure?

I’ve had reporters tell me that they believed a certain topic was very important to their readers, but they couldn’t report on it because they just didn’t have time. I’ve gone to others with a story and been asked “can you just send the release?” Then a story would appear without any interview or additional reporting. Is this the fault of the PR pro?

Yesterday I attended a forum on the First Amendment at Suffolk Law School that included Pulitzer Prize winning columnist Eileen McNamara, Media Critic an all-around-good-guy Dan Kennedy, leader of the Nieman Foundation Ann Marie Lapinski and Linda Greenhouse, whose long list of accomplishments doesn’t begin to sum her up.

All agreed that truth is a major casualty of modern reporting. McNamara lamented the fact that today’s reporters don’t seem to do research in their own archives. They lamented the use of Beltway Insiders who regularly offer up quotes just to provide a story with “the other side” of an issue.

But Dan Kennedy made the point that sometimes sources have one key selling point: they return calls when you’re on deadline.

This is a real problem in political reporting. It’s also a problem in technology PR. Too often reporters take on the easy story. Audrey Watters, in writing why she left Read Write Web, noted that no one seems to care about Education Technology. This is a huge story overall, something that impacts not just parents and students, but our future as a nation. She writes:

What I learned — and what I continue to be reminded of with unfortunate frequency: the tech blogosphere really doesn’t notice education stories. Not really. Not unless teachers do something untoward on a blog. Not unless a tech CEO, past or present, makes a major education-oriented donation. Not unless there’s an rumored iPhone 5 angle involved.

Back at the forum, when I stood up to ask a question, I mentioned that I work in PR. A woman laughed. Yes, she LAUGHED. Yet, everyone in that room had been subject to PR at that moment and didn’t know it. The forum itself was an attempt to raise the visibility and importance of Suffolk Law School, especially among its alumni. That’s because Suffolk operates in a competitive environment that includes Harvard, BU and BC, all with law schools that have strong alumni networks. As a proof point, consider that Greg Gatlin, a former Boston Herald staffer and current PR flack for the school, was on the panel.

So who is at fault for the lousy and lazy journalism? Is it the journalists? Is it their editors? Is it the PR people who feed them crap?

No. It’s us, the media consumers.

You see, reporters write stories that get them noticed, stories that will satisfy their editors. Editors are under pressure to satisfy their bosses, the publishers. They need to drive traffic to the website, grab clicks, gain conversation, build “mindshare” and all those other marketing things. They do this by writing stories that are attractive to an audience.

If you write about the iPad, your clicks go up. If you write about education technology, you can hear the crickets. Write about large constitutional issues, no one cares. Write about Rush Limbaugh and you’re front and center.

So, do you want to blame PR folks for being stupid? Sure, go ahead. Want to blame reporters for being lazy? Feel free.

But next time you click on a headline, think about why you’re doing it and what really matters to you. Then consider if you really want to click there.

Defining Journalism

Some bloggers are journalists.

And some paid reporters aren’t.

The power to mold the future fo the Republic will be in the hands of the journalists of future generations.The “Who is a Journalist?” debate came back at the end of 2011 when Montana blogger Crystal Cox lost a Federal Case focusing on an Oregon law that protects journalists from having to reveal sources. Cox had been sued for defamation by attorney Kevin Padrick in regards to stories she wrote about the bankruptcy of Obsidian Finance Group LLC. She relied on anonymous sources.

A federal judge ruled that under Oregon law, she did not qualify as a journalist. This of course, sent the journalistic and blogging communities into a tizzy about definitions (until they figured out that Cox was a bit on the edge and, frankly, not much of a journalist at all). This isn’t a new debate, it’s been around since bloggers started writing online.

That’s the wrong debate. Journalism is a profession, it’s a way of thinking. It’s never been clearly defined, but you know it when you see it. Kind of like the classic definition of pornography. Can a blogger be a journalist? Sure, if they are doggedly pursuing truth, working sources, checking facts and, as Pulitzer would say, “shining a light into the darkest corners.”

By the same token, many paid reporters are no more journalists than typists.

Former Ambassador Joe Wilson is on a speaking tour with his wife, Valerie Plame Wilson, talking about what the two of them went through during the debate about going to war in Iraq. I’m not going to rehash the whole story here, but in his talk Wilson made a simple point: journalists didn’t do their jobs.

He points out how journalists wrote a narrative about he and his wife that was fed to them by people in power, while ignoring a much more important story about whey the US was entering a war and why the President put words into the State of the Union address that, on the surface, were simply untrue. The question is why? Why did reporters chase the Wilsons while not doing the harder and more “journalistic” work?

Dan Gillmor makes a similar argument in his wonderful book Mediactive, in which he calls the Washington press corps little more than “stenographers” in their coverage leading up to the invasion of Iraq.

I head a wonderful debate on the subject at Social Media Weekend during a discussion about Occupy Wall Street and Press Credentials. The issue here became pretty simple to understand, but complicated to solve. The NYPD issues press credentials so they can provide the right access to the right people. But not every person working full-time for a journalistic organization has them. Also, they take a while to get (one reporter applied for credentials in October and still hasn’t been “screened.” So when police started to arrest protesters, “journalists” were caught in the roundup. Still, were they journalists or were they participants?

Andrea Courtois over at WBZ TV (@AndreaWBZ on Twitter) told me that she stopped following quite a number of reporters because, she felt, they became too involved in the movement, killing their objectivity.

Then there is Josh Stearns, who tracked journalist arrests during the Occupy movements. Part of his issue was simply defining which of those arrested were, in fact, journalists. Even on the panel itself some people who worked for journalistic organizations like MSNBC or the Daily News went to the site to check things out during off-hours. In other words, they weren’t acting on behalf of their organizations when they started acting like journalists. So, in that moment, what were they?

What does it all mean?

In my opinion the main issue comes  down to the inherent tension between journalism’s “purpose” and its reward structure. Press freedoms are, in many ways, a necessary offshoot of democracy. The populous can’t make intelligent voting decisions unless it has information by which to make those decisions. However, publishing is a business, one that sells advertising and subscriptions. Information has value if people WANT to consume it. Citizen journalists fill some of this gap, but where will we the people get our information on a regular basis? How will we vet what comes in? What information can we trust?

We, as media consumers, prove again and again that we are far more interested in being entertained than informed. We do it every day by clicking on TMZ rather than Global Post. We follow entertainers in striking numbers on Twitter, but leave intelligent, thoughtful people alone.

The fault, dear brutus, is not in the stars, but in ourselves.