Category Archives: PR

Paid content: Are you selling sponsorships or your soul?

What Buzzfeed does is fascinating. I’m not just talking about the lists that seem to capture viral attention, but they way the site blends editorial content (PR people often call it “earned media”) with content paid for directly by marketing dollars.

I touched on this in a previous post, but I should note that the idea is not limited to Buzzfeed. This morning Globe Columnist Scott Kirsner called out BostInno for being part of the trend:

 

He’s obviously not alone in that thought.

I’m guessing that most people will respond with relative revulsion at the collapse of wall that often seemingly exists between editorial and advertising. I still wonder if the wall ever truly existed or if it was just a myth we told ourselves to keep our conscience clear.

Journalists love to look to the past as the best time for journalism (though at least one major journalist believes the best time is now), but even Edward R. Murrow had to bow to the whims of his advertisers. While journalists remember him for See it Now, the show didn’t last all that long, especially once Alcoa pulled its advertising.

I know many writers who make their money both as reporters and as paid freelance writers for companies, many of which can eventually be included in their coverage area. We don’t usually question this.

Over my career I’ve scheduled many reporter meetings with clients, especially at trade shows, that happen to include a publisher who does a sales pitch at the end. This is part of the business and always has been.

Of course, reporters tried not to be directly involved in the process, and one of my journalism professors used to give a speech at the end of the semester imploring his journalism students to not even eat the food that PR people put out at a press event for fear of impacting our reporting.

During a speech concluding Social Media Weekend, Steve Rubel talked about what he saw as the future of paid media engagements that would involve situations similar to the naming rights of baseball fields. Citibank may pay for the naming rights to the Mets’ ballpark, but they have no say in how the team handles itself. The same will be true of journalists, where an organization may pay for a journalistic series of supplement to a website or magazine, but ultimately won’t have much say in what gets written about. Though, they may choose to buy the supplement based no the topic area.

The sounds of dissent in the audience came through loud and clear. Journalists were not happy about this direct relationship with advertisers.

The core question remains difficult to answer. Will the average person care whether the story they’re reading is paid for by an advertiser? Will it change how they judge the copy? Or did they view, say, political journalism in a different light than business reporting or features?

These aren’t easy questions to answer. Does a reporter become biased by working on the advertising side? Or does advertising gain a more objective and compelling style? What limits are in place within the “paid content” world to ensure that the news consumer knows exactly what they’re getting?

It’s what makes this time in communications so incredibly exciting.

Thankfulness

#BostonStrong

#BostonStrong

I cannot even begin to describe how last week affected our team and everyone here in Boston. While we at Fresh Ground were fortunate not to have been physically hurt by the act of terrorism, nobody escaped the emotional impact, and it will be with us forever.

I am, however, incredibly proud of how our city — and especially our first responders and law enforcement personnel — responded. And I am eternally grateful for the response we received from around the world.

I don’t think I have ever looked forward to a new week as I have to today. It could rain all day and it would still be a beautiful day here in the Boston area (fortunately, the weather is cooperating).

To everyone — friends, families, fans and complete strangers — who reached out to Boston: THANK YOU!

People, Technology and Tragedy

"Finish line Boston Marathon" by scriptingnews (Dave Winer)

“Finish line Boston Marathon” by scriptingnews (Dave Winer)

I walked by where the first bomb went off a minute before it did. When we saw and heard the explosion my friend and I were on the same block and the same side of the street, about a hundred yards away. We immediately started running.

As soon as we ducked off Boylston St. on to Dartmouth and up Newbury, I opened Twitter and searched “marathon bomb” to see what was happening.  My friend texted people we knew were close by. Everyone around us was in a state of shock, most of them frantically checking their phones to make sure their friends and family were safe.

This moment served as a vivid reminder that much of technology we spend hours with every day plays an important role in society beyond its normal social and professional uses.

Technology may not be able to stop terrible acts like this from happening, but on Monday it helped civilians in Boston stay out of harm’s way, connect with loved ones and find food and shelter. From the Boston tech community’s fundraising efforts, to Google’s People Finder and Boston.com’s Google Doc, to Twitter’s donation of the trend One Boston, it’s heart warming to see the outpouring of kindness from the community we work in every day.

Are you a tech head who was snapping photos or taking video with your camera or phone anywhere near the finish line before, during or after the bombing? Email your images to the FBI now at boston@ic.fbi.gov or, if you have a lot of them, batch upload them at www.evidenceupload.org and they will be forwarded to FBI.

PR Pitches Are Valuable Real Estate

In the spirit of effective pitching, I’m going to keep this post short and sweet. PR Knowledge

Communication is expressed in different forms. I get that. So why try the same communication approach across channels? Specifically, why do some pitches reaching journalists’ inboxes start something like, “Hi, XYZ. I hope your day is going well. I wanted to talk with you about …”

“I hope your day is going well.” – Let me tell you why that’s wrong.

The potential ROI of leaving that line in does not surpass the risk you take leaving it out.

Every word in a pitch is real estate, from the subject head to a signature. The value of that real estate is dependent on the order the journalist would read the pitch. Meaning, your email subject is the most important. It’s the first impression and what will get that person to delete or open.

The second most important copy is the first two sentences of your pitch. This is where the journalist decides whether they delete or keep reading. Chances are if you’ve got them to read that far, you might actually have a shot at closing the deal or at the least a response.

So why waste this valuable real estate on an insincere-looking greeting? Do you “really” care how this reporter’s day is going or do you care if this person will cover your client?

I asked my Twitter friends to chime in on this today and had some thoughtful feedback from a few journalists. Mitch Wagner, editor in chief of Internet Evolution, said “It’s a courtesy. It’s fine.” He followed up to clarify, “Pitches are entirely impersonal. I assume they’re generated by bulk email software. And I’m fine with that.”

While conceding that the greeting is a waste of real estate, Senior IT Reporter for Ars Technica, Jon Brodkin, followed up with “…the ‘hope you’re well’ doesn’t really bother me so much. There are tons of worse things.”

Roberto

So the basic point here: While it’s not always considered a rookie mistake to include a warm greeting in your pitch, you’re wasting valuable real estate and potentially lowering the value of your pitch.

PR Advice for April Fools and Beyond: Lighten Up, But Keep it Real

"Ceci n'est pas une pipe bomb." by oztenphoto

“Ceci n’est pas une pipe bomb.” by oztenphoto, a tribute to Boston’s overreaction to a too-clever marketing campaign

Well, it’s that time again: time to sift through your inbox and tweet stream, figure out what’s real and what’s not, and maybe laugh a little in the process. Yep: it’s April Fools Day, the national holiday of marketing professionals (even for us no-frills Bostonians).

To prepare for today, I’ve spent the last couple of days reading up on hoaxes, hacks and hilarity. I also re-read my copy of Ryan Holiday’s Trust Me, I’m Lying: Confessions of a Media Manipulator, the bible of all modern prospective media hoaxters.

Holiday earned quite the reputation after coming clean with some of his bigger, more underhanded media campaigns. This 25-year-old marketing pro reminds every would-be viral marketer that competition in today’s market for attention comes from every possible corner. Or, put more concisely by Holiday in an interview with Chase Jarvis, “porn is a click away at any given moment.”

Making a headline-grabbing April Fools campaign is a lot like becoming the center of attention at a large, noisy social gathering: you have to use everything at your disposal. The two most important assets at a cocktail party are looks and voice. Let’s explore each.

Looks

Humans evolved to respond to visuals. If it moves, we tune it in. Once we’ve tuned it in, if it’s visually pleasing, we stay tuned in. Magicians take advantage of it to amaze us. Marketers have known this since the dawn of advertising. Our fascination with visuals is what makes YouTube the number two search engine in the world. It’s what leads Facebook’s “EdgeRank” algorithm to favor images over links and text when deciding what to show in you news feed.

The more popular of today’s hoaxes will have a visual element. A few of my favorites from recent years included clever visuals, including these two from Starbucks and Google:

Google, by the way, isn’t slacking off this year. Fresh off of the furor around killing Google Reader, it has announced it’s killing YouTube next…

However important sight is, we’re easily distracted by shiny objects. If you want to keep our attention, you have to use your voice.

Voice

The next most important thing in a cocktail party is your voice. Loud voices carry, but humans are damn good at tuning people out. In fact, there is an entire area of study in science devoted to studying this so-called Cocktail Party Effect. Volume might help at first, just like sight does, but if what we hear doesn’t interest us, we’ll move on quickly.

Finding your right voice takes a lot of time, but focusing on stories — and more specifically on the “why” — is an important step toward figuring that out.

When it comes to April Fools, you must ask yourself whether your corporate voice has room for playful or dark humor. And you must have a very clear sense of the risk tolerance of your organization and industry.

Lighten Up, But Keep It Real

My advice for anyone considering jumping on this bandwagon next year? If you want to get seen, find the right imagery. If you want to be remembered, find your voice. And if you want to be remembered for the right things, lighten up and keep it real.

Lighten up by allowing some use of humor. It grabs us. And it helps us remember you. Try it out today. See how it feels. If it fits, use it again next year. If it was effective, think about ways in which you can deploy humor throughout the year. But be careful!

Keep it real. Everybody knows not to trust news releases on April 1st. But when April 2nd rolls around and you’re still in a laughing mood, make sure that you’re laughing with your community, not at them. Humor comes at the expense of someone, and that someone should be yourself. Laughter makes us human, and companies that can laugh — especially at themselves — feel real.

Smell you later!

Google Smell