Some Social Media Math

MythsI’m getting ready for our next New Economy Boot Camp event tomorrow evening, so over on the NEBC blog, I do a little social media math in the second part of a two-part series on search and social. It’s informed by the following line of reasoning:

  1. Content marketing is fast outpacing social media engagement and other online marketing tactics as a priority amongst both B2B and B2C marketers.
  2. Content marketing’s success depends on its impact on both search engine optimization and social media.
  3. While social media still only directly contributes a small percentage to most businesses’ website traffic and sales, search traffic typically accounts for one-third of traffic.
  4. The influence that social media has on search is growing, such that your search engine results are increasingly influenced by your social network — if your friends like specific content, you’re more likely to see it in your search results.
  5. Two of your jobs as a marketer, therefore, are to expand your social network (and those of your employees and advocates) and produce content that your social network will like and share.

I’d really like your thoughts on this line of reasoning, and the math that follows it in the post. And if you’re in the Boston area, join us for a panel discussion on this and other topics Tuesday evening.

Fresh Ground Takes Home the Gold

Alex, Ruth, Brette & Todd

Fresh Ground team members Alex Parks, Ruth Bazinet, Brette Querzoli and Todd Van Hoosear.

Alex Parks

Alex Parks shows off his Striker Award.

The Fresh Ground team was in especially high spirits yesterday after winning three awards from the Publicity Club, including a Gold Bell Ringer Award for our work with ProfitBricks.

I am most proud, however, of another award: Fresh Ground’s own Alex Parks took home the Striker Award, recognizing Boston’s most outstanding young PR professional, and by extension the hard work we put into finding and refining talented individuals who can help our clients succeed.

Congratulations to everyone at Fresh Ground, and to all the 2013 winners!

Rise of Photography, Decline of the Staff Photographer and the Role for PR

It’s an odd thing when the world finally embraces what you do as a necessary skill, then lays you off.

That’s essentially what happened to about 20 photographers who, until this week, worked as photojournalists for the Chicago Sun Times. They will be replaced by iPhone weilding writers, freelancer and citizens armed with various methods of collecting light as pixels.

The layoffs include John Kim, who won a Pulitzer for his work. I guess getting one of the highest honors in journalism isn’t enough to save you.

At the same time you have Quartz, which brings pictures and graphics front and center to create a winning model in a journalism environment that has pushed many publications to the edge. Each story has an enormous image associated with it (usually licensed from the AP or Getty Images) as well as visualizations.

A few of the cameras collecting dust in my house. Taken with my iPhone

A few of the cameras collecting dust in my house. Taken with my iPhone

I’ve spent my life studying photography and, at various times, came close to making it a career. I’ve shot Bar Mitzvahs, news events, promotional items and had a few art shows. I’ve used SLRs, medium format, Polaroids, point and shoots, rangefinders and various types of camera phones.

What is often lost in the discussion about photography isn’t just that taking a picture is easy. Yes, it’s easy to capture light on pixels. It’s that taking a picture that tells an accurate story is difficult. This isn’t about the tools, it’s about the people behind the tools. Think about how many Instagram shots of food you’ve seen over the last few years, or selfies. It’s easy to shoot a nice picture of food, the lighting is consistent, it’s not moving and it’s been presented to you in a simple format (same with photographing yourself in a mirror). It’s much more difficult to take an image like the iconic image Sports Illustrated put on its cover after the Boston Marathon Bombings, or the beautiful artistic shot on the front cover of Boston Magazine remembering the same event.

This kind of storytelling isn't something an amateur can do in the heat of the moment

This kind of storytelling isn’t something an amateur can do in the heat of the moment

The New York Times has used Instragram on its front page, which is basically an iPhone with lots of software behind it. They’ve also used Instagram for crowdsourcing images from big events, like the storm in February. Even photographers who a few years ago vowed to never give up film can’t resist the pull of digital. I have had a few photos published over the years, mostly stuff taken on film (Polaroid and 35mm) but it all had to be scanned in order to submit. I still pull out my big SLR and get amazing results from it, but that doesn’t mean it’s the most effective camera. The old saying goes, the best camera is the one you have at the moment you need it.

Today, there are millions of cameras at every moment. Just think about the vast number of images the FBI had to work from when investigating the Boston Marathon Bombings. But even with all that information, it took a skilled photographer to truly capture the moment. It took real investigators, not crowds on Reddit, to turn the raw information into usable intelligence.

What does this mean for PR?

The positive for PR (and the part that should concern journalists) is that the need for images combined with the lack of desire to pay for them means more opportunities for our clients to get their messages across. When our client Winston Chen was featured on NPR, the images all came from his blog.

There’s a balance here. Editors aren’t going to run just anything, the image needs to tell the right story, but that’s what PR people do, we take our client’s messages and turn them into stories that people, including journalists, want to share.

It doesn’t matter if we do that with words or images.

5 Tips for Before You Put Out “News”

If this is how you think the media will react to your release, time to rethink.

If this is how you think the media will react to your release, time to rethink.

Despite repeated attempts to kill it, or change it, the “Press Release” remains alive and well. In a way it remains shorthand for “we have news.” For many companies it’s almost like a security blanket. Quite often the first thing I hear from a client with news is “what should be our timing for the release.”

In that context, the release becomes the core document for a larger news initiative. Meaning, we may put out a release to support media outreach around a product or service launch, but the release itself isn’t the goal, nor is it the driver. It’s a piece of a larger news plan.

Despite their complaints about releases, many reporters continue to ask for them, since well-written ones provide the basic information in a handy, comfortable and easy-to-use package. Most will also want interviews, graphics, supporting materials and additional data, but the release gives them the basics.

But if you’re looking at your corporate information flow and only looking at releases then you’re missing the biggest opportunity of the changing media landscape. Sure, people talk all the time about “content marketing” and treat it like an abstract concept, but for companies looking to create a content marketing program beyond a simple blog, modifying how you think about corporate “news” can bring you halfway to a better content marketing program.

Here are five ways you can rethink news:

1) Examine your Online Newsroom

Nearly every company has a “news” section of their website where they show select coverage as well as a list of press releases. As you’re developing a communications program you need to think about the story you want visitors to understand when they scan headlines on the press release page. Do you want them to see a bunch of minor customer announcements, personnel changes and me-too features? Or do you want them to see milestones like funding, key partnerships and major product upgrades? Save your releases, and your budget, for those that you want people to look back on and say “I can see where this company came from and where they were headed.”

2) Don’t Start with a “Release”

The first mistake most companies make is starting with the idea of a release. Look at the news in front of you as information, then figure out what form that information should take. As an example, rather than saying “we need a customer release” think about the story you want to tell about the relationship with the customer. It could make great fodder for your blog, it could be an amazing video, it could even be something to put into another paid channel. Maybe your media relations team can use it to support another part of their outreach, but is the release necessary?

3) Think Visually

Even if you decide to put out a release and back that up with solid media relations outreach, any reporter who writes a story based on the information you provide will need a graphic. Sally Falkow will tell you that releases with graphics get 9.7 times more views than those without graphics, but also many reporters tell us that their CMS won’t even take a story without some kind of visual. You can make due with the basics such as a logo or a screenshot but you could be giving up a great opportunity for messaging and branding.

4) Set Realistic Goals

Not every piece of news you produce is going to set the world on fire, but not every news item you put out needs to lead to coverage either. There has been plenty of discussion about whether press releases put out on a traditional “wire” actually work for SEO. Some of our clients say it’s a valuable method of distribution; others say it hasn’t brought them enough to justify the expense. Some tests prove that the right release with the right SEO focus does work, but Google is constantly tweaking how it handles search, so what works today could be gone tomorrow. Much of it depends on the content, market, goals and, frankly, how much you want to spend. That 800 word release fully optimized for SEO with a solid infographic is free to put on your own website and in your digital newsroom, but if you put it out on a wire service it’s going to cost an arm and a leg (yes, paid works better than free). But if your goal is building backlinks, hitting Google News and activating people’s news alerts, then it’s worth doing.

5) Build the News Around Other Content Initiatives

Your news doesn’t exist in a vacuum. It’s there to build to your overall marketing goals, whether that’s driving traffic, building awareness, courting channel partners or just stroking your investors’ ego (don’t discount the last one). Your “news” may be a few me-too features that your CEO wants to get out, but chances are you have a white paper somewhere on your site that talks about an overall industry need. Tie the two together. Think about what support your news needs to be successful beyond just a standard 500 word press release.

Bottom line: Be creative!

You don’t need to just put out one thing, you have the world open to you. Think big, but don’t think just about the “media.” Sure, you may be putting out a new product, but what is it really about? It’s the core of your business, it’s the heart of something major. If you have a little money do a study, collect some additional information, put together a microsite the lays it all out. Maybe you can even create a fictional video series designed to build excitement. Even if you have few multimedia capabilities you can still be creative. Sure, put out the basic release, but then use the blog to put personality behind the information.

Paid content: Are you selling sponsorships or your soul?

What Buzzfeed does is fascinating. I’m not just talking about the lists that seem to capture viral attention, but they way the site blends editorial content (PR people often call it “earned media”) with content paid for directly by marketing dollars.

I touched on this in a previous post, but I should note that the idea is not limited to Buzzfeed. This morning Globe Columnist Scott Kirsner called out BostInno for being part of the trend:

 

He’s obviously not alone in that thought.

I’m guessing that most people will respond with relative revulsion at the collapse of wall that often seemingly exists between editorial and advertising. I still wonder if the wall ever truly existed or if it was just a myth we told ourselves to keep our conscience clear.

Journalists love to look to the past as the best time for journalism (though at least one major journalist believes the best time is now), but even Edward R. Murrow had to bow to the whims of his advertisers. While journalists remember him for See it Now, the show didn’t last all that long, especially once Alcoa pulled its advertising.

I know many writers who make their money both as reporters and as paid freelance writers for companies, many of which can eventually be included in their coverage area. We don’t usually question this.

Over my career I’ve scheduled many reporter meetings with clients, especially at trade shows, that happen to include a publisher who does a sales pitch at the end. This is part of the business and always has been.

Of course, reporters tried not to be directly involved in the process, and one of my journalism professors used to give a speech at the end of the semester imploring his journalism students to not even eat the food that PR people put out at a press event for fear of impacting our reporting.

During a speech concluding Social Media Weekend, Steve Rubel talked about what he saw as the future of paid media engagements that would involve situations similar to the naming rights of baseball fields. Citibank may pay for the naming rights to the Mets’ ballpark, but they have no say in how the team handles itself. The same will be true of journalists, where an organization may pay for a journalistic series of supplement to a website or magazine, but ultimately won’t have much say in what gets written about. Though, they may choose to buy the supplement based no the topic area.

The sounds of dissent in the audience came through loud and clear. Journalists were not happy about this direct relationship with advertisers.

The core question remains difficult to answer. Will the average person care whether the story they’re reading is paid for by an advertiser? Will it change how they judge the copy? Or did they view, say, political journalism in a different light than business reporting or features?

These aren’t easy questions to answer. Does a reporter become biased by working on the advertising side? Or does advertising gain a more objective and compelling style? What limits are in place within the “paid content” world to ensure that the news consumer knows exactly what they’re getting?

It’s what makes this time in communications so incredibly exciting.