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The Promise of Social CRM: Fresh Ground Podcast #22

The Fresh Ground Podcast is back after our extended Summer Break. Here is an excerpt from the first part of Todd’s presentation on the promise of social CRM at PodCamp Boston 5, along with the slides from his session.

Todd spoke on a number of issues facing businesses looking to get a unified view of their customer across email, CRM and social media. It's a dream that is not too far off according to many analysts and professionals watching the social CRM space.

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