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Join me for "Social CRM Demystified" on Aug. 18th

I'm really excited to be able to share what I've learned so far about the growing space of Social CRM -- the intersection of social media and what some people are calling demand generation. Join me on Wednesday, August 18th at 2pm for "Social CRM Demystified: The Business & Customer Benefits."

Social technologies have become a new mainstay in the way we not only communicate and interact, but increasingly in how we work and form relationships with the people who matter most. With Social CRM, your business can transform and deepen the overall customer experience to improve your business performance—and more importantly, your customers’ overall satisfaction and loyalty.

Join social media pioneer Dan Bruns, Mzinga's Sr. Vice President of Advanced Technologies, and me as we explain how social CRM is changing the way companies engage and interact with their customers, prospects, fans, and even employees. We'll explore, among other things:

  • What is Social CRM, and why is it relevant to your business and your customers?
  • What are some of the common use cases and benefits?
  • How can you get started in turning Social CRM into a reality for your organization?


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